Last Updated: 16 August 2026
At ShaktiShraddha, we take care to prepare and package our artworks and products with attention to quality. We want you to have a satisfactory experience when purchasing from us.
1. Returns
Returns may be accepted only in cases where:
- The product arrives damaged.
- The wrong product has been delivered.
- The product has a significant manufacturing, printing or finishing defect.
Requests for returns must be submitted within 7 days of delivery.
To request a return, please contact us at hello@shaktishraddha.com with your order details and clear photographs or other relevant evidence of the issue.
2. Products That Cannot Normally Be Returned
For hygiene, personalization, production and digital-delivery reasons, the following products may not be eligible for return unless they arrive damaged, defective or incorrect:
- Digital artworks and downloadable products
- Downloadable PDFs or other digital files
- Personalized or customized products
- Made-to-order products
- Products that have been used, altered or damaged after delivery
3. Damaged Products
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide photographs showing:
- The outer packaging
- The shipping package
- The damaged product
- The shipping label
We may request additional information where necessary to assess the issue.
If the damage is confirmed, we may, at our discretion, offer a replacement, repair or refund depending on the nature and availability of the product.
4. Wrong Product Delivered
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or provide an appropriate refund.
5. Refunds
If a refund is approved, the refund will generally be processed through the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on the payment provider, bank or other financial institution.
6. Shipping Charges
Original shipping charges may not be refundable except where required by applicable law or where the return is due to an error on our part, such as sending the wrong product.
Where a return is approved because the product was damaged, defective or incorrectly supplied, we will provide appropriate instructions regarding return shipping.
7. Cancellation of Orders
Order cancellation requests should be made as soon as possible after placing an order.
Because certain products may enter production or preparation shortly after an order is received, cancellation may not be possible once processing, customization or production has begun.
Digital products may not be cancellable once delivery or download access has been provided.
8. Digital Products
Due to the nature of digital products, digital artworks, downloadable files and PDFs generally cannot be returned once they have been delivered or made available for download.
However, if you experience a genuine technical problem with accessing or downloading a purchased digital product, please contact us at:
We will make reasonable efforts to resolve the issue.
9. Refund Processing
Once a refund has been approved, we will initiate the refund within a reasonable period.
The actual time required for the refunded amount to appear in your account may vary depending on the payment gateway, bank or payment provider.
10. Refund Eligibility
A refund or replacement will be provided only after the circumstances of the request have been reviewed and the request is found to meet the applicable conditions of this policy.
Nothing in this policy is intended to limit any rights available to consumers under applicable law.
11. Contact Us
For return or refund-related enquiries, please contact:
Email: hello@shaktishraddha.com
Please include your order number, the product concerned and a brief description of the issue.